Important Notice: Rogers 3G Network Shutdown

The 3G Sunset is Coming

As part of a move to refine and modernize their connection options, Rogers has announced they will be shutting down their 3G network on March 31st, 2025. After this date, devices that utilize 3G connections for network communications will no longer work.

While the complete shutdown is scheduled for March, some areas might lose 3G coverage before the formal sunset. It’s important to review your upgrade options as soon as possible to ensure your systems don’t stop working after next year.

Why Remove 3G?

3G is an outdated technology. It was first introduced in the early 2000s, and in the 20 years since its widespread adoption, it has been replaced by faster, more efficient 4G and 5G technologies. Operating out-of-date 3G networks is a resource-intensive process and compared to the demand for modern 4G and 5G device options, 3G simply isn’t a viable way to connect cellular devices. By shutting down 3G networks, companies can better allocate resources and focus their efforts on providing the best possible experience for 4G and 5G users.

What’s Next?

If you do not already have a plan to upgrade for your 3G accounts, now is the time to develop one. Users with 3G devices will need to upgrade any 3G devices to an LTE-compatible device before the shutdown to keep their systems online.

What Do You Need To Do?

1. Check Your Devices: Identify if any of your devices are still using 3G. This could include alarm systems, medical alert devices or other connected gadgets.
2. Plan Your Upgrade: If you have a login for the C24 Communications website (www.connect24.com), you can check which devices need upgrading. If you don’t have a login, contact your C24 reseller for assistance.
3. Schedule Upgrades: Plan to upgrade your devices as part of your regular service routine to avoid any disruptions. You might also consider scheduling upgrades during existing service calls to save time and effort.

Affected Devices and Their Replacements

Here are some common devices that will be affected by the 3G shutdown and their recommended LTE replacements:
Table
Old Device Model
New LTE Model
3G9080
LE9080
3G2080®
LE2080®
TL2803GE®
TL280LE®
3G4000
LE4000E
3G4010
LE4010
3G2055 (Impassa)
Qolsys IQ Panels

Need Help?

For further details about the sunset from Rogers, please read their 3G Shutdown Letter. If you have any questions or need assistance with the upgrade, please contact:
Connect 24 Customer Service
Phone: 1-888-955-5583 (Canada)
Email: techsupport@connect24.com
DSC Technical Support
Phone: 1-800-387-3630
Email: intrusion-support@tycoint.com

Become a Pro with IQ Installer

Introducing the easiest commercial intrusion installation process ever

Using mobile applications to setup and manage devices has become a universal expectation for modern devices. The rise of smartphone apps as device management tools has created a culture of expert mobile users, fast connectivity and streamlined installation processes. Now, mobile management has made it to commercial security panels with IQ Installer and IQ Pro.

IQ Installer is a mobile application that makes installing your IQ Pro a slick and easy-to-follow process. Simple installations are quick installations, and IQ Installer’s installation wizard makes the process simpler than ever. With its easy step-by-step instructions and clear illustrations, IQ Installer makes installing IQ Pro and other devices fast and easy. Installers will know exactly what they need to do, when, and where on IQ Pro – all through a smartphone.

Setup isn’t the only thing easier with IQ Installer, though. With its mobile-optimized user interface, IQ Installer users can easily view their system information, program system devices, manage users, view their event history, run system tests, and so much more with quick response from the panel.

IQ Pro and IQ Installer revolutionize the commercial security space by empowering users to create powerful security systems through easier management tools. Thanks to IQ Installer, anyone can install and manage like a pro.

IQ Installer is available now on Apple and Android devices.

Install Reliability with IQ Pro

IQ Pro’s backup battery keeps systems running, even in adverse conditions

Dependability is one of the most important factors to consider when installing a new security system. Panels and devices can always function perfectly in controlled environments, but if difficult conditions mean a customer can’t reliably use their system, the installation is not doing its job.

IQ Pro is designed with reliability at its core to proactively prevent issues with the environment from becoming full-on disasters. With its installed rechargeable lead backup battery, the powerful wireless/wired hybrid panel keeps customers’ security systems up and running, even in the event of a power outage.

Instead of having to worry about a system’s power after an outage, the backup battery provides peace of mind to users. If power from IQ Pro’s external power adapter is disrupted, the backup battery can power the panel and any installed auxiliary power supplies. Customers can still access their systems and begin to make choices about how to move forward and further protect their assets.

The backup battery is just another way that IQ Pro provides customers with dependability for their security systems. Between the backup battery, easy maintenance, PowerG range and reliability, or the many options available for wired and wireless connections, IQ Pro helps customers keep their systems running at their peak performance, no matter the conditions.

IQ Pro: Connectivity for All

Easily install hardwire or wireless systems with IQ Pro

IQ Pro changes the game when it comes to connectivity thanks to its revolutionary hybrid system. By combining the wireless functionality of IQ Panel 4 and hardwire abilities of the DSC PowerSeries Neo, IQ Pro enables users to choose the way their devices communicate with the panel.

For wireless connections, IQ Pro comes with PowerG built into the panel to give customers the industry’s best range, reliability, and encryption on their devices. PowerG-enabled peripherals can be added effortlessly to the system and take advantage of range over one mile, frequency hopping, and 2-way communication for adaptive power management to lengthen device life and ensure each aspect of the system is running at its best performance. With optional SRF cards, legacy wireless devices can be seamlessly integrated into the panel as well.

Those who opt for a hardwired system are in luck, too, as IQ Pro’s shared DNA with DSC PowerSeries Neo allows installers to apply the hardwire schema of their choice depending on the best option for each project. IQ Pro’s internal boards will feel familiar to anyone who has installed a hardwired system using a DSC PowerSeries Neo, no matter if they’re installing a traditional or addressable loop schema.

However, revolutionary doesn’t just mean an industry-first hybrid panel; it means quality, industry-leading options and accessibility embedded into the panel for quick set-up and total system control. IQ Pro provides flexible connection choice for customers and installers, and the streamlined set-up and maintenance of a user’s devices won’t require installers to spend valuable time learning how to get the system functioning.

And the simplicity doesn’t end there. No matter the connection, setting up IQ Pro is easier than ever thanks to the new IQ Installer, available for Android and iOS devices. With its easy-to-use, step-by-step installation method, integrators can easily access IQ Pro on a mobile device via Wi-Fi to program the panel rather than having to complete installation on the panel itself. IQ Installer empowers technicians to freely move around their installs without being worried about dropping connections to the panel.

Every install is unique, and IQ Pro provides adaptable, accessible options to help customers make the right decision for their business every single time. With IQ Pro, anyone can be a pro.

Every Room, Every Building with IQ Pro

Secure your business everywhere with zones and partitions

Businesses typically aren’t run out of one easily monitored room where everything takes place.
Monitoring several areas or buildings for your business requires flexible options to organize and manage your company’s security systems.

With IQ Pro’s partitioning and zone options, users can coordinate their systems in one place and gather actionable data about important facets of their business. Zones and partitions help keep costs low by maintaining a single security system across many areas. Rather than requiring separate installs for different areas or buildings of a property, these options mean businesses can utilize one system for every space that needs to be secured.

What are partitions?
Partitions are areas of a security system that function separately from other areas. If a property has buildings or rooms set away from its main space, partitions help to secure those areas on one system. This is great for places like secured server rooms, pool houses, garages, inventory rooms, or any separate area that needs to be secure.

What are zones?
A zone is an area or areas that are monitored by at least one intrusion detection device. A zone can be as simple as a single glass break detector or as complex as a network of hundreds of sensors. Devices can be hardwired or wireless and can be set to trigger different reactions from the security system.

Using these tools effectively with IQ Pro gives users the ability to effectively manage their security systems in one area. Businesses can also gather more specific data about their users with detailed information about visitor traffic in each area.

To see the power of IQ Pro’s partitioning and zones in action, be sure to check out our video on the Michael P. Murphy SEAL Museum in Long Island, New York.

Intrusion panels have historically required users to research, purchase, and install specific cards onto the panel’s board to enable various communication options on the device. The process of narrowing down the best communication option for a business can easily get overwhelming.

IQ Pro: Connections for Every Business

Built-In Communicator Simplifies Options

Intrusion panels have historically required users to research, purchase, and install specific cards onto the panel’s board to enable various communication options on the device. The process of narrowing down the best communication option for a business can easily get overwhelming.

With IQ Pro, gone are the days of figuring out what kind of extras to buy to ensure a panel’s communication is running. Thanks to its built-in integrations – a first for commercial intrusion panels — businesses protected with IQ Pro can utilize dual communicators to provide cellular, Wi-Fi, CAT5 ethernet, and PowerG connectivity right out of the box without the need to purchase additional expansion cards.

IQ Pro’s built-in communicators also keep security systems connected to Alarm.com with simultaneous dual-path communication. While other panels have dual communicators explicitly for failsafe purposes, IQ Pro constantly makes use of both options to ensure connections are functioning at peak performance – even during normal use.

Have a business with security devices already installed? IQ Pro is scalable to work with any size business with whatever devices they need or already have. Integrating legacy devices isn’t an issue thanks to IQ Pro’s optional Dual SRF compatibility. Each IQ Pro can be purchased with PowerG functionality plus an additional legacy frequency: 319.5 MHz, 433 MHz, or 345 MHz.

For fans of PowerG, IQ Pro also comes in a PowerG-only version so owners can take advantage of the dependable next-generation range and encryption of PowerG to keep their devices connected and online.

No matter the size of the business, IQ Pro makes everyone a pro with streamlined connectivity options and an easy-to-use, step-by-step installation app.

IQ Pro: Powered by Alarm.com for Business

Robust, cloud-managed platform provides full control of enterprise-level systems.

IQ Pro brings a ton of modern features for commercial operations to an industry-first hybrid panel. With so many available options packed into one panel, users need a simple way to quickly understand what is happening on and around their security systems. To make the most of your devices, things like automation, scalability, user management and analytics cannot be buried in menus or questionable UI elements. The feature-rich package of IQ Pro requires a robust and unified monitoring platform, which is why IQ Pro comes with Alarm.com for Business integration.

Alarm.com for Business takes system information from IQ Pro and boils it down into one easy-to-use, cloud-managed platform. With the available desktop and mobile applications, the Alarm.com Enterprise Dashboard enables users to effortlessly change and maintain their systems in an intuitive, streamlined way.

Video, Access Control, Intrusion Detection and More

From access control to temperature monitoring, each facet of IQ Pro and its connected devices can be controlled from the desktop and mobile applications to empower quick decision making.

By combining powerful video features and access control into one place, IQ Pro users can manage their properties with confidence. The Alarm.com Enterprise Dashboard displays video from cameras with 24/7 video health monitoring to help users proactively secure important assets and gather analytics relating to visitors and customer flow. If unwanted visitors come onto the property after hours, real-time alerts and event search provide a way to know exactly what’s happening without the hassle of scrubbing through hours of unrelated video footage.

For visitors who should be there, Alarm.com for Business gives IQ Pro several options for streamlined access privilege to employees and customers. The Enterprise Dashboard enables flexible access automation and remote lock control from anywhere, and the simplified access panel allows users to quickly add or remove access credentials from cards or mobile authenticators.

While users can always change settings by themselves from the app, by setting schedules with IQ Pro and Alarm.com for Business, buildings can function when they need to and save energy when they don’t. Access control, energy and temperature monitoring can all be set to run at certain times with push notifications and let building managers know when things are running smoothly and when they aren’t for peace of mind all the time.

Know, Don’t Guess

IQ Pro’s integration with Alarm.com for Business means managers can spend their time and energy actively looking for solutions for their businesses rather than wasting time trying to find information. The system is designed to be as streamlined as possible while giving users detailed data on the things that will help them make the best decisions for their businesses.